URGENT UPDATE: A widespread outage affecting Verizon and Xfinity wireless and internet customers struck Northeastern Pennsylvania (NEPA) on Friday night, causing significant disruptions to both residents and businesses. The issues began at approximately 4 p.m. and lasted until around 8:30 p.m., impacting areas from the Back Mountain through the Wyoming Valley and parts of Lackawanna County.
Authorities, including Luzerne County 911, reported receiving numerous complaints of unreliable phone service throughout the county. In a Facebook statement, officials noted, “We’re receiving reports of spotty phone service around the county, especially with Verizon and possibly other carriers. These issues are likely weather-related.”
Xfinity confirmed that the outage was linked to “severe weather in or around your area,” although specific details about the weather conditions have not yet been released. The impact on businesses has been immediate and severe, particularly affecting phone and credit card systems.
Local establishments like CK’s Cantina & Grill in Dallas adapted to the situation by remaining open for cash transactions only. “Our phones and internet are out but we’re still here and open for cash customers, so come see us!,” the restaurant posted on Facebook, highlighting the human impact of the outage.
This outage raises urgent concerns for both customers and businesses as they navigate a challenging situation. With many relying on digital transactions and communications, the timing of this event could not be worse for those affected.
Residents are advised to stay updated as officials continue to monitor the situation, and businesses are encouraged to have contingency plans in place for future outages.
WHAT’S NEXT: Authorities will be working to restore services as quickly as possible, and customers are urged to report any ongoing issues. Expect further updates as this story develops.
Stay tuned for more immediate information on this critical situation affecting NEPA.
