As the holiday season winds down, many individuals are faced with the task of returning gifts that may not meet their preferences. The process of returning items can often seem overwhelming, especially during peak shopping periods. With approximately $850 billion in merchandise expected to be returned by shoppers in 2025, understanding return policies is vital for a smooth experience.
To streamline the return process, consider the following tips. First, avoid returning gifts immediately after Christmas. Instead, wait until after December 27 to sidestep crowded stores and long lines. Many retailers offer extended holiday return periods, so check online for each store’s specific return deadlines. Be aware that some online purchases may incur return shipping fees, so it is beneficial to familiarize yourself with each retailer’s policy beforehand.
Maintaining the integrity of the product is essential. Do not break the factory seal, as most retailers require items to be in a resalable condition. Bringing the original receipt or gift receipt can make a significant difference; lacking one may result in receiving only store credit or the current sale price. To avoid shipping costs, consider returning items in-store or at designated drop-off locations.
Prioritize your returns by focusing on higher-value items first, and ensure that all tags and packaging remain intact—many retailers will not accept clothing returns without these. Additionally, retailers often request identification for “no receipt” returns, limiting the number of such transactions within a certain timeframe. If returning an item proves impossible, consider listing it on a resale platform to find someone who might appreciate it. If issues arise during the return process, contacting the store manager or customer service can help resolve problems. Should a satisfactory resolution not be achieved, consumers have the option to file a complaint with the state Attorney General’s office or local consumer agency.
Changes to Return Policies
Recent trends indicate that retailers are adjusting their return policies, often shortening return periods to combat return fraud, which the National Retail Federation estimates costs retailers approximately $75 billion annually. Notably, Amazon has introduced a 100% late fee for returns received more than 30 days after the due date, alongside a damage fee of up to 100% for certain luxury items. Other retailers, such as Best Buy, have designated certain items—like electric bikes and mopeds—as nonreturnable, while Kohl’s and Home Depot have also revised their policies.
It is crucial to note that items purchased from third-party sellers on mainstream retailers’ websites may have different return rules and shorter return windows than items bought directly from the retailer.
Consumer Rights in Utah
For shoppers in Utah, the law offers specific rights regarding returns. According to the Utah Division of Consumer Protection, if a retailer does not clearly state its return policy before purchase, the assumption is that items can be returned within 30 days with a receipt. Kathrine S. Hass, director of the Division, emphasized, “We presume that everything is returnable unless there’s some sort of clear and conspicuous statement that what you are buying is a final sale.”
Consumers should be aware that if a retailer changes its return policy after a purchase, such changes cannot retroactively affect items bought under the previous policy. Additionally, any restocking fees must be disclosed before the purchase is made.
Commonly Returned Items
Items commonly returned after the holiday season include clothing and shoes, which often present challenges in fit and style. Accessories such as jewelry, scarves, and hats are also frequently returned when they do not align with the recipient’s taste. Electronics and gadgets are often sent back as well, either because the recipient already possesses a similar item or the gadget does not suit their lifestyle. According to Axios, the average value of a returned gift typically ranges from $100 to $200.
Understanding these aspects of the return process can help consumers navigate the complexities of holiday gift returns, ensuring a more positive experience during this busy time of year.
