URGENT UPDATE: Staff members at the Montgomery Walgreens Pharmacy are receiving widespread recognition for their exceptional ability to manage an overwhelming workload, effectively navigating the “organized chaos” of the retail pharmacy environment. Observers have noted that this 24-hour location often sees long lines and busy drive-thru lanes, but the team consistently maintains a high level of service.
On a typical day, customers can witness a queue of up to eight vehicles in the drive-thru and a similar number waiting inside. Despite these challenges, the pharmacy staff, including Pharmacy Manager Jeff Stacey, is dedicated to ensuring that patient needs are met efficiently. “Day-to-day operations include filling prescriptions and problem-solving,” Stacey explained, emphasizing the critical nature of their work.
Staff Pharmacist Stephanie McGinnis, who has been with the company for 20 years and at the Montgomery store for 14 years, described the significant changes in retail pharmacy since the onset of COVID-19. “The stress has increased due to a limited staff and more prescriptions,” she stated, highlighting the additional demands of providing immunizations and conducting COVID tests.
Certified Pharmacy Technician Sandy Macias, who has dedicated 10 years to the Montgomery location, plays a crucial role as the face of the pharmacy. “I’m a people person, and I really like helping customers,” Macias shared, noting that her bilingual skills are frequently utilized to assist diverse clientele.
As lines grow longer and customer demands increase, the pharmacy staff remains committed to delivering care. Macias believes that understanding the challenges faced by customers—many of whom are dealing with health issues—helps her cope with the pressures of the job. “I try to remember that customers are sick and have to wait,” she said. “Putting myself in their shoes helps.”
The pharmacy’s success in maintaining order amid chaos is a testament to the hard work and dedication of its staff. As we navigate our health needs, it is essential to recognize the significant role pharmacy employees play in our well-being. If you find yourself at a pharmacy, take a moment to express gratitude to these essential workers who strive to keep us healthy.
As healthcare demands continue to evolve, the Montgomery Walgreens team exemplifies resilience and commitment. Watch for further updates as their ongoing efforts become increasingly vital in these challenging times.
